Sep 13, 2022 · Continually entering the device access code is very tiresome. Would there be some way to either disable it totally, or set a different timeout, or maybe only ask me when powered on. No other router has provided this overkill security - including my Jupiter Netscreen SSG-5. And yes, I have changed it to something simple, but still aggravating. Dec 7, 2022 · Learn how to reset or change your passcode. Go to Profile > Sign-in info. In the Wireless passcode section, select Forgot your passcode? or Change passcode. Follow the prompts to enter and submit your new security passcode information. Apr 11, 2023 · About passcodes. A passcode is like a numerical PIN, and you use it for a specific account. It's usually four digits. You can use a passcode to add an extra layer of security to a wireless account. You, or someone you authorize, may need your passcode when: Calling AT&T Customer Care. Managing your account in some retail stores. Feb 16, 2018 · It can be confusing to receive the message the Device Access Code is incorrect. I will be more than happy to help! One of the first steps to resolve this is to double check and make sure you using the right code listed on the gateway. Aug 21, 2022 · 1 year ago. Let's look into what is taking place with your device access code, @rudy323. You can change your Wi-Fi access code, by pressing and holding the Reset button on your device to change it back to the factory default settings. You can update your code at any time from a device connected to your network from your gateway settings. Enter the Admin Login, then click Login. Note: The default admin login is attadmin. The admin login can be found on the bottom of the device. ACCESS MODEM SETTINGS: Click Settings. Edit Modem settings as desired. ACCESS ROUTER SETTINGS: Click Advanced. Click Router. The router settings will be displayed. May 16, 2019 · ACE - Guru. •. 9.9K Messages. 2 years ago. @ronfilmr If the reset doesn't help, take a picture of the label that has the Access Code. Then zoom in and look carefully at the characters. One issue we've seen repeatedly is that people think there's a "V" in the code and it turns out that it's really two slashes close together "\/". Apr 28, 2020 · Need help connecting your router? Learn more. D Step 1. Connect any device that can access the internet (Laptop, Computer, Smartphone, etc.) to your router’s network. You must somehow connect your device to the Login into AT&T U-Verse Router. The easiest way is to connect it to wifi. You can also connect it through Ethernet Cables. Parts 2 and 15 of the FCC Rules as Class B digital devices. These devices comply with Part 15 of FCC Rules. Operation of these devices is subject to the following two conditions: (1) These devices may not cause harmful interference, and (2) these devices must accept any interference that may cause undesired operation. WiReless lan inFoRmation Aug 29, 2023 · Send an invitation to a child device by SMS or email to install the Companion app. Or, if you have the child device in hand, you can scan a QR code. FYI: The AT&T Wireless or AT&T Prepaid primary account holder can add up to 10 family member profiles and up to 30 family devices to their Secure Family account. They can also invite family members ... Feb 21, 2017 · If you have physical access to the router then the default wifi ssid, password, and access code are stuck to a label on the side of the router. But if changed by the "owner" of that router, while you could still get to see the ssid and password using an ethernet connection you still couldn't change that info if the access code was also changed. Feb 9, 2021 · device access code on router is incorrect. I'm trying to change the firewall settings on my BGW320-505 router and it says the access code is incorrect. I tried clicking forgot code and when I typed in the default code on the back of the router it once again said it wasn't correct. I am 100% sure I'm typing it in correctly with no mistakes in ... Jan 22, 2020 · Device Access Code for NVG589 I am trying to bridge a Linksys router to my NVG589 router to see if it improves the slow performance of the NVG589, but when prompted for the Device Access Code, I put in the code that is clearly written on the side of the router, and it says "Device Access Code Incorrect". May 10, 2022 · This is my 5th Modem/Router from ATT , I can not login to any of them. Even the install technician tried to login and changed the router 3 times before he gave up. Then ATT mailed me another router. Can not login to make it pass through, can not login to Firewall or Gamin settings. Device Access code does not work on any of them. Get your latest updates on your AT&T order by entering your order number and zip code. Dec 7, 2022 · Learn how to reset or change your passcode. Go to Profile > Sign-in info. In the Wireless passcode section, select Forgot your passcode? or Change passcode. Follow the prompts to enter and submit your new security passcode information. First you will need to check the side of the modem/router for the modem/router's details; you will want to make a note of the Wifi Network's name, the password, as well as the Device Access Code. It is recommended to take a photo with your phone of the back of the device to streamline entering the needed information. Connect to the router: May 16, 2019 · ACE - Guru. •. 9.9K Messages. 2 years ago. @ronfilmr If the reset doesn't help, take a picture of the label that has the Access Code. Then zoom in and look carefully at the characters. One issue we've seen repeatedly is that people think there's a "V" in the code and it turns out that it's really two slashes close together "\/". Apr 28, 2020 · Need help connecting your router? Learn more. D Dec 7, 2022 · Learn how to reset or change your passcode. Go to Profile > Sign-in info. In the Wireless passcode section, select Forgot your passcode? or Change passcode. Follow the prompts to enter and submit your new security passcode information. Unlock your device. Enter your mobile number 1 of 3. Do you have a mobile number from AT&T? Yes No. 10-digit mobile number. Enter a valid 10-digit mobile number. Apr 25, 2023 · Customize the device access code for your Wi-Fi gateway to keep unwanted users from changing your network info. DETAILED INFO Anyone connected to your network can use the default access code to lock you out or grant themselves privileges. Welcome to AT&T's International Dialing Guide . Here you will find the international dialing codes you need to place calls to and from virtually anywhere in the world. The AT&T International Dialing Guide is easy to use. Step One: Select one country at a time from the "dialing from" category and one country in the "dialing to" category. Step Two: Aug 25, 2021 · We recommend Factory Resetting Your Router, so that it will go back to it's default settings. With this, the device access code will be what is currently written on your router, and you will be able to change anything you need from there. Thank you for being a valued part of AT&T, and have a great day! Donovan, AT&T Community Specialist. Sep 13, 2022 · Continually entering the device access code is very tiresome. Would there be some way to either disable it totally, or set a different timeout, or maybe only ask me when powered on. No other router has provided this overkill security - including my Jupiter Netscreen SSG-5. And yes, I have changed it to something simple, but still aggravating. Mar 31, 2023 · To unlock your AT&T phone: Find your device's IMEI number and your PUK code. Visit AT&T's online unlock portal to request a device unlock. Enter your IMEI and AT&T account information. After AT&T approves your request, use your unlock code and follow the instructions for your specific phone. AT&T makes it easy to unlock a phone or tablet on ... Aug 4, 2021 · I am trying to access my wifi account so I can change my security settings but my device access code is not working. And I HAVE TRIED EVERYTHING!!!! I entered the code in the back of the device, hit forgot code entered the number again, I have unplugged it, held down the reset button, unplugged it and plugged it back in WHILE holding down the ... Apr 28, 2020 · Need help connecting your router? Learn more. D Aug 4, 2021 · I am trying to access my wifi account so I can change my security settings but my device access code is not working. And I HAVE TRIED EVERYTHING!!!! I entered the code in the back of the device, hit forgot code entered the number again, I have unplugged it, held down the reset button, unplugged it and plugged it back in WHILE holding down the ... Dec 7, 2022 · If you have an: AT&T wireless phone, press and hold 1. For AT&T Wireless Home Phone, dial 1. If prompted, enter your voicemail password. Any new unheard messages will begin to play. If you don't have new voicemail, press 1 to listen to your saved messages. Messages play beginning with your oldest unheard message or oldest saved message. Step 1. Connect any device that can access the internet (Laptop, Computer, Smartphone, etc.) to your router’s network. You must somehow connect your device to the Login into AT&T U-Verse Router. The easiest way is to connect it to wifi. You can also connect it through Ethernet Cables. May 10, 2022 · This is my 5th Modem/Router from ATT , I can not login to any of them. Even the install technician tried to login and changed the router 3 times before he gave up. Then ATT mailed me another router. Can not login to make it pass through, can not login to Firewall or Gamin settings. Device Access code does not work on any of them. Get your latest updates on your AT&T order by entering your order number and zip code. Nov 4, 2015 · To change Device Access Code on NVG follow the steps below . F ind the label on the gateway that displays the current Device Access Code; Connect PC to NVG gateway using wired connection . Open a browser and type 192.168.1.254 then hit Enter . Go to the Device Tab and select Access Code from the sub menu Nov 4, 2015 · To change Device Access Code on NVG follow the steps below . F ind the label on the gateway that displays the current Device Access Code; Connect PC to NVG gateway using wired connection . Open a browser and type 192.168.1.254 then hit Enter . Go to the Device Tab and select Access Code from the sub menu Apr 16, 2018 · nvg589 device access code not working. I have an ATT NVG 589 residential gateway, and neither my personally set device access code nor the one on the device sticker works any longer. I saw in a post from 2014 that you may have a way to reset the code. I would MUCH prefer to NOT have to reset the gateway to factory defaults, as that would entail ... Nov 4, 2015 · To change Device Access Code on NVG follow the steps below . F ind the label on the gateway that displays the current Device Access Code; Connect PC to NVG gateway using wired connection . Open a browser and type 192.168.1.254 then hit Enter . Go to the Device Tab and select Access Code from the sub menu Sep 5, 2019 · Feature access codes . These feature access codes let you use Collabo rate features from your keypad. Code Feature Action *50 . Account or Authorization Code Used to dial the account or authorization code if you’ve been configured to dial these codes. *77 . Anonymous Call Rejection Activation Turns on Anonymous Call Rejection. The system plays Dec 2, 2020 · AT&T Router Login: Make sure you're connected to your AT&T router's network. Open a browser and go to 192.168.1.254. 1. Dec 7, 2022 · Learn how to reset or change your passcode. Go to Profile > Sign-in info. In the Wireless passcode section, select Forgot your passcode? or Change passcode. Follow the prompts to enter and submit your new security passcode information. Jul 29, 2020 · Doing the factory reset would have reset the System Access Code to the default as it did the SSID and the Wireless Passphrase. I must assume therefore that you are misreading the code printed on the side of the Gateway. It is case sensistive. Try alternate versions (zero vs oh, one vs l) if unsure. Take a picture of it with your phone and zoom in. Aug 25, 2021 · We recommend Factory Resetting Your Router, so that it will go back to it's default settings. With this, the device access code will be what is currently written on your router, and you will be able to change anything you need from there. Thank you for being a valued part of AT&T, and have a great day! Donovan, AT&T Community Specialist. May 10, 2022 · This is my 5th Modem/Router from ATT , I can not login to any of them. Even the install technician tried to login and changed the router 3 times before he gave up. Then ATT mailed me another router. Can not login to make it pass through, can not login to Firewall or Gamin settings. Device Access code does not work on any of them. Feb 14, 2018 · Expert. •. 15K Messages. 5 years ago. Call tech support (800-288-2020). They can access your gateway. But I am not sure even they have ways to determine the access code from their end. Worth the call though because if they can't you can request, or maybe they will suggest, just sending you a replacement gateway. Should take about 2 days. Feb 21, 2017 · If you have physical access to the router then the default wifi ssid, password, and access code are stuck to a label on the side of the router. But if changed by the "owner" of that router, while you could still get to see the ssid and password using an ethernet connection you still couldn't change that info if the access code was also changed. Oct 13, 2019 · If as suggested, a reboot doesn't allow you to get past the device access code then try to factory reset the gateway. Push red button on the back for 15 secs. If the code still doesn't work after then then call tech support (800-288-2020) for a replacement gateway. @davemize - the DAC actually can be changed. See Change your device access code. 0. Mar 15, 2023 · Online with myAT&T. Go to your myAT&T profile. Choose People & Permissions. Select Wireless. Scroll to Transfer phone number and select Request a new PIN. Your Number Transfer PIN will display on the screen. Heads up: AT&T employees can’t generate a Number Transfer PIN on your behalf. Feb 21, 2017 · If you have physical access to the router then the default wifi ssid, password, and access code are stuck to a label on the side of the router. But if changed by the "owner" of that router, while you could still get to see the ssid and password using an ethernet connection you still couldn't change that info if the access code was also changed. Unlock your device. Enter your mobile number 1 of 3. Do you have a mobile number from AT&T? Yes No. 10-digit mobile number. Enter a valid 10-digit mobile number. May 16, 2019 · ACE - Guru. •. 9.9K Messages. 2 years ago. @ronfilmr If the reset doesn't help, take a picture of the label that has the Access Code. Then zoom in and look carefully at the characters. One issue we've seen repeatedly is that people think there's a "V" in the code and it turns out that it's really two slashes close together "\/". First you will need to check the side of the modem/router for the modem/router's details; you will want to make a note of the Wifi Network's name, the password, as well as the Device Access Code. It is recommended to take a photo with your phone of the back of the device to streamline entering the needed information. Connect to the router: Apr 11, 2023 · About passcodes. A passcode is like a numerical PIN, and you use it for a specific account. It's usually four digits. You can use a passcode to add an extra layer of security to a wireless account. You, or someone you authorize, may need your passcode when: Calling AT&T Customer Care. Managing your account in some retail stores. Apr 25, 2023 · DETAILED INFO. Anyone connected to your network can use the default access code to lock you out or grant themselves privileges. If this happens, or if you forgot your access code, press and hold the Reset button on your device to change it back to the factory default settings. You can update your code at any time from a device connected to your ... Sep 12, 2019 · Unplug the gateway. Push in the reset button in the back of the gateway and hold it. Plug the gateway back in while holding the button. hold the button for another 10 seconds, then release. That should return all of the Gateway's settings back to the original ones (including the Wi-Fi Access code and the system password, but also any firewall ... Aug 9, 2023 · Name your devices: Find out who’s connected to your network, and name each device for easy reference. Use internet access controls: Create profiles, set time limits, or apply content filters to users on your network. Learn how to set content controls; Check your Wi-Fi coverage: Use the app to test your Wi-Fi speeds and check for weak signals ... Enter the Admin Login, then click Login. Note: The default admin login is attadmin. The admin login can be found on the bottom of the device. ACCESS MODEM SETTINGS: Click Settings. Edit Modem settings as desired. ACCESS ROUTER SETTINGS: Click Advanced. Click Router. The router settings will be displayed. May 10, 2022 · This is my 5th Modem/Router from ATT , I can not login to any of them. Even the install technician tried to login and changed the router 3 times before he gave up. Then ATT mailed me another router. Can not login to make it pass through, can not login to Firewall or Gamin settings. Device Access code does not work on any of them. Mar 15, 2023 · Online with myAT&T. Go to your myAT&T profile. Choose People & Permissions. Select Wireless. Scroll to Transfer phone number and select Request a new PIN. Your Number Transfer PIN will display on the screen. Heads up: AT&T employees can’t generate a Number Transfer PIN on your behalf. Aug 29, 2023 · Send an invitation to a child device by SMS or email to install the Companion app. Or, if you have the child device in hand, you can scan a QR code. FYI: The AT&T Wireless or AT&T Prepaid primary account holder can add up to 10 family member profiles and up to 30 family devices to their Secure Family account. They can also invite family members ... Nov 4, 2015 · To change Device Access Code on NVG follow the steps below . F ind the label on the gateway that displays the current Device Access Code; Connect PC to NVG gateway using wired connection . Open a browser and type 192.168.1.254 then hit Enter . Go to the Device Tab and select Access Code from the sub menu Sep 20, 2019 · BGW210-700 Router admin login problems. I am trying to login to my router and am unsuccessful. I've reset the router, I've tried every combination of username (admin, Admin, attadmin, *blank*) and password (device access code). I've even tried the WiFi network name and password, even though I know that wouldn't work. Help! Aug 9, 2023 · Name your devices: Find out who’s connected to your network, and name each device for easy reference. Use internet access controls: Create profiles, set time limits, or apply content filters to users on your network. Learn how to set content controls; Check your Wi-Fi coverage: Use the app to test your Wi-Fi speeds and check for weak signals ... May 4, 2014 · ghostriders. Sounds to me like the code has already been changed to prevent tampering. A gateway reset would be necessary to use the printed code to get into the Netgear menu and make a change. A reset would wipe out all your connection settings. Aug 21, 2022 · 1 year ago. Let's look into what is taking place with your device access code, @rudy323. You can change your Wi-Fi access code, by pressing and holding the Reset button on your device to change it back to the factory default settings. You can update your code at any time from a device connected to your network from your gateway settings. Oct 11, 2014 · The passphrase is the Device Access Code located on the AT&T internet modem. 0. 0. bermcclure67. Tutor ... First you will need to check the side of the modem/router for the modem/router's details; you will want to make a note of the Wifi Network's name, the password, as well as the Device Access Code. It is recommended to take a photo with your phone of the back of the device to streamline entering the needed information. Connect to the router: Access Code straight up does not work. Factory reset does not fix the issue. Support couldn't help and since the bgw-320 is so new and requires you handle a fiber cable they won't ship you one and instead have to send a tech out. ¯\_ (ツ)_/¯ On the plus side I guess the tech will have multiple gateways on them and we can keep swapping them ... Oct 11, 2014 · The passphrase is the Device Access Code located on the AT&T internet modem. 0. 0. bermcclure67. Tutor ... Aug 29, 2023 · Send an invitation to a child device by SMS or email to install the Companion app. Or, if you have the child device in hand, you can scan a QR code. FYI: The AT&T Wireless or AT&T Prepaid primary account holder can add up to 10 family member profiles and up to 30 family devices to their Secure Family account. They can also invite family members ... Jan 9, 2016 · 2 Messages. 7 years ago. I have the same problem with the modem/router I received in Jan of 2013. The sticker on my modem only contains the SSID and Wireless security number. Spent hours today in an online chat with several support people at ATT. The last person insisted that the device access code should be on the modem/router. Feb 21, 2017 · If you have physical access to the router then the default wifi ssid, password, and access code are stuck to a label on the side of the router. But if changed by the "owner" of that router, while you could still get to see the ssid and password using an ethernet connection you still couldn't change that info if the access code was also changed. Welcome to AT&T's International Dialing Guide . Here you will find the international dialing codes you need to place calls to and from virtually anywhere in the world. The AT&T International Dialing Guide is easy to use. Step One: Select one country at a time from the "dialing from" category and one country in the "dialing to" category. Step Two: Unlock your device. Enter your mobile number 1 of 3. Do you have a mobile number from AT&T? Yes No. 10-digit mobile number. Enter a valid 10-digit mobile number. Access Code straight up does not work. Factory reset does not fix the issue. Support couldn't help and since the bgw-320 is so new and requires you handle a fiber cable they won't ship you one and instead have to send a tech out. ¯\_ (ツ)_/¯ On the plus side I guess the tech will have multiple gateways on them and we can keep swapping them ... Dec 7, 2022 · Android device data settings. To program your Android TM device with the correct settings: Tap your Settings menu. Choose either Wireless & Networks, More Networks, or Connections. Tap Mobile Networks, then Access Point Names. Find and select the option to add a new APN. You may find a plus (+) symbol on the screen, or tap the menu button. May 16, 2019 · ACE - Guru. •. 9.9K Messages. 2 years ago. @ronfilmr If the reset doesn't help, take a picture of the label that has the Access Code. Then zoom in and look carefully at the characters. One issue we've seen repeatedly is that people think there's a "V" in the code and it turns out that it's really two slashes close together "\/". Aug 9, 2023 · Select a new device. If you want to trade in your current device, select Trade in to start the process online. We strongly suggest you add device protection to protect your new phone or tablet against damage or loss. Learn about adding device protection; Follow the prompts to either add the device to your current plan or select a new plan. Jan 15, 2013 · 11 years ago. You may check out 2WIRE 3600/3800/3801 S/N and NVG510 to find the wireless pass code and system pass codes. 0. 1. Accepted Solution. Oct 13, 2019 · If as suggested, a reboot doesn't allow you to get past the device access code then try to factory reset the gateway. Push red button on the back for 15 secs. If the code still doesn't work after then then call tech support (800-288-2020) for a replacement gateway. @davemize - the DAC actually can be changed. See Change your device access code. 0. Aug 9, 2023 · Select a new device. If you want to trade in your current device, select Trade in to start the process online. We strongly suggest you add device protection to protect your new phone or tablet against damage or loss. Learn about adding device protection; Follow the prompts to either add the device to your current plan or select a new plan. Welcome to AT&T's International Dialing Guide . Here you will find the international dialing codes you need to place calls to and from virtually anywhere in the world. The AT&T International Dialing Guide is easy to use. Step One: Select one country at a time from the "dialing from" category and one country in the "dialing to" category. Step Two:
Oct 13, 2019 · If as suggested, a reboot doesn't allow you to get past the device access code then try to factory reset the gateway. Push red button on the back for 15 secs. If the code still doesn't work after then then call tech support (800-288-2020) for a replacement gateway. @davemize - the DAC actually can be changed. See Change your device access code. 0. . Sue fung
Aug 9, 2023 · Activate your device with a physical SIM. Many devices use a physical SIM card that is already inserted in the device. If you use a different SIM, you might not be able to access our wireless network or use all our network features. If your SIM isn’t already inserted, learn how to put it in. Go to Device Support. Choose your device. Nov 10, 2013 · Ok, this one's a doozy. I setup my modem yesterday using the access code on the sticker. After tweaking a few settings and NAT ports, I decided to change the access code. I'm always paranoid about these things, so I actually typed out the new passcode in notepad, copied it, and pasted into the "password" and "confirm password" boxes. Aug 9, 2023 · Activate your device with a physical SIM. Many devices use a physical SIM card that is already inserted in the device. If you use a different SIM, you might not be able to access our wireless network or use all our network features. If your SIM isn’t already inserted, learn how to put it in. Go to Device Support. Choose your device. Parts 2 and 15 of the FCC Rules as Class B digital devices. These devices comply with Part 15 of FCC Rules. Operation of these devices is subject to the following two conditions: (1) These devices may not cause harmful interference, and (2) these devices must accept any interference that may cause undesired operation. WiReless lan inFoRmation Aug 4, 2021 · I am trying to access my wifi account so I can change my security settings but my device access code is not working. And I HAVE TRIED EVERYTHING!!!! I entered the code in the back of the device, hit forgot code entered the number again, I have unplugged it, held down the reset button, unplugged it and plugged it back in WHILE holding down the ... 1U-verse app: Requires qualifying device and data connection . Access to content varies by device, TV plan, and viewing location Data charges may apply .2U-verse High Speed Internet service and qualifying device required . Screens may vary by device . Browse your at-home U-verse guide. You can tag your favorite channels and even filter the guide Jul 25, 2023 · If your device isn't eligible to be unlocked, and you're traveling abroad, choose an AT&T International Plan. Unlocking your device Once your request is approved, check your text messages or email for instructions and an unlock code (if required). iPhones® don't have unlock codes. Sep 13, 2022 · Continually entering the device access code is very tiresome. Would there be some way to either disable it totally, or set a different timeout, or maybe only ask me when powered on. No other router has provided this overkill security - including my Jupiter Netscreen SSG-5. And yes, I have changed it to something simple, but still aggravating. Oct 18, 2021 · Next, try a different web browser. I've seen reports of certain browsers (I think it was on a Mac) which wasn't correctly entering all of the characters. Another solution that sometimes works is to do a factory reset on the gateway. That's accomplished by holding down the tiny red button on the back of the gateway for like 15 seconds and then ... Sep 12, 2019 · Unplug the gateway. Push in the reset button in the back of the gateway and hold it. Plug the gateway back in while holding the button. hold the button for another 10 seconds, then release. That should return all of the Gateway's settings back to the original ones (including the Wi-Fi Access code and the system password, but also any firewall ... Dec 7, 2022 · Android device data settings. To program your Android TM device with the correct settings: Tap your Settings menu. Choose either Wireless & Networks, More Networks, or Connections. Tap Mobile Networks, then Access Point Names. Find and select the option to add a new APN. You may find a plus (+) symbol on the screen, or tap the menu button. Mar 31, 2023 · To unlock your AT&T phone: Find your device's IMEI number and your PUK code. Visit AT&T's online unlock portal to request a device unlock. Enter your IMEI and AT&T account information. After AT&T approves your request, use your unlock code and follow the instructions for your specific phone. AT&T makes it easy to unlock a phone or tablet on ... Unlock your device. Enter your mobile number 1 of 3. Do you have a mobile number from AT&T? Yes No. 10-digit mobile number. Enter a valid 10-digit mobile number. Jul 24, 2018 · Try performing a factory reset on your gateway. Press and hold the reset button for 10 seconds. If you release the reset button before 10 seconds the gateway will reboot but not perform a factory reset. This should put your gateways sign in at the factory setting listed on the gateway itself. If you need you can find the steps in this Factory ... Feb 9, 2021 · device access code on router is incorrect. I'm trying to change the firewall settings on my BGW320-505 router and it says the access code is incorrect. I tried clicking forgot code and when I typed in the default code on the back of the router it once again said it wasn't correct. I am 100% sure I'm typing it in correctly with no mistakes in ... You need your IMEI. To find it, call *#06# on your device or go to your device settings. Check your unlock request status Did you complete your unlock request? Have your IMEI and request number handy to check the status. You can find both in the email or text we sent you. Apr 20, 2021 · From a device connected to your network, use a browser to enter 192.168.1.254. You'll need the device access code and password from the label on your gateway. Nov 22, 2018 · 5 years ago. Call tech support (800-288-2020) and let them try to figure it out from their end. If they can't they will just send you a replacement. Indeed I think their motto is "when in doubt, replace"! 0. 0. Gramma68. Tutor. •. Feb 14, 2018 · Expert. •. 15K Messages. 5 years ago. Call tech support (800-288-2020). They can access your gateway. But I am not sure even they have ways to determine the access code from their end. Worth the call though because if they can't you can request, or maybe they will suggest, just sending you a replacement gateway. Should take about 2 days. .